1. General Service Agreement
Services Provided: We specialize in the diagnosis, repair, and maintenance services for Washing Machines and Air Conditioning (AC) Units exclusively.
Booking: All service bookings are requests until confirmed by a representative of Home Appliances Hub via phone call, email, or messaging service.
Accuracy of Information: You are responsible for providing accurate and complete information regarding the appliance model, its fault, and your location. Inaccurate information may result in delays or additional charges.
2. Pricing, Payments, and Charges
Diagnosis Fee: A non-refundable Diagnosis Fee (or call-out charge) will be charged for a technician’s visit, whether or not the repair is completed. This fee covers the technician’s time and travel.
Quotation: After diagnosis, a formal quotation for the required parts and labor will be provided. The service will only proceed upon your explicit approval of this quotation.
Payment: Full payment for the Diagnosis Fee, labor, and parts is due immediately upon the completion of the service, unless otherwise agreed upon in writing. We accept Only Cash, UPI.
Part Sourcing: Parts required for the repair may be subject to availability. Delays due to parts sourcing are outside our control, and we are not liable for such delays.
3. Warranty and Guarantee
Labor Warranty: We provide a limited warranty on the labor performed for a period of [Specify period, e.g., 30 days] from the date of service completion. This warranty covers a recurrence of the exact same fault we were originally called to fix.
Parts Warranty: Any replacement parts supplied will carry the warranty offered by the original manufacturer or supplier, which is typically [Specify period, e.g., 90 days to 1 year].
Exclusions: Our warranty does not cover:
Faults resulting from new or unrelated issues.
Damage caused by misuse, external factors (e.g., power surges, water damage), or unauthorized repairs by a third party.
Pre-existing conditions, corrosion, or wear and tear.
4. Technician Access and Safety
Access: You must provide the technician safe and clear access to the appliance and the surrounding work area. The appliance should be reasonably clean and accessible.
Power and Water: You are responsible for ensuring that the necessary power and water supply (if applicable) are available and in working order for testing the appliance.
Work Area: While we take precautions, we are not responsible for moving personal items or cleaning the area beyond wiping away minor dust/debris created by the repair itself.
5. Limitation of Liability
Indirect Damage: [Home Appliances Hub] shall not be liable for any indirect, incidental, special, or consequential damages (including, without limitation, loss of use, data, or profits) arising out of or in connection with the repair or service, even if we have been advised of the possibility of such damages.
Maximum Liability: In the event of any proven loss or damage, our liability is strictly limited to the cost of the repair service paid by you.
Appliance State: We are not responsible for pre-existing faults or the natural degradation of older components that may manifest or become worse during the course of a repair.
6. Cancellation and Rescheduling
Client Cancellation: If you need to cancel or reschedule a confirmed appointment, you must notify us at least [Specify period, e.g., 4 hours] prior to the scheduled service time.
Late Cancellation: Cancellations made less than the specified notice period may be subject to the full Diagnosis Fee.
Technician Delay: While we strive for punctuality, we are not liable for delays caused by traffic, unforeseen circumstances, or prior complex jobs. We will attempt to inform you of any significant delay.