1. Information We Collect
We only collect information necessary to provide our repair and maintenance services efficiently. This may include:
Identity Data: Your name.
Contact Data: Your phone number, Your service address.
Appliance Data: Details about the appliance needing service (type, brand, model, description of the fault).
Financial Data: Payment transaction details.
2. How We Use Your Information
We use the collected data for the following legitimate business purposes:
| Purpose | Description |
| Service Provision | To schedule, confirm, and execute the requested repair or maintenance service at your location. |
| Communication | To contact you regarding your appointment, service status, quotes, and payment. |
| Payment Processing | To process payments for the services rendered. |
| Improvement | To analyze website usage (anonymously) to improve our service offerings and website functionality. |
| Legal Compliance | To comply with legal obligations (e.g., tax, audit, security). |
3. Data Sharing and Disclosure
We respect your privacy and do not sell your personal data. We only share your information with trusted third parties necessary for delivering our service:
Technicians: We share your name, contact details, and address with the assigned service technician to perform the job.
Payment Processors: Your transaction details are shared with secure third-party payment gateways to process payments.
Legal Authorities: If legally required to do so by law enforcement or government agencies.
4. Data Security
We employ appropriate technical and organizational security measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. Please be aware that no system is 100% secure, and data transmission over the internet carries inherent risks.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements (e.g., retaining records related to warranty periods and tax obligations).
6. Your Rights
Depending on your location, you may have the right to:
Request access to the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (subject to legal obligations to retain certain records).